Dispatch service
Broker coordination
We handle broker communication from setup to delivery, including carrier packets, check calls, appointment changes, and issue follow-up, so you can focus on driving.
In short
We handle broker communication from setup to delivery, including carrier packets, check calls, appointment changes, and issue follow-up, so you can focus on driving.
What broker coordination includes
- Completing broker carrier-setup packets with your documents
- Sending check calls and status updates during a load
- Coordinating appointment changes with brokers and receivers
- Following up on detention, layover, and TONU (truck ordered, not used) requests
What you decide
- Which brokers you are willing to work with
- How and when you want to be contacted on the road
What is broker coordination?
Every load involves back-and-forth with the broker: setup paperwork, confirmation, tracking updates, appointment changes, and sometimes disputes. Broker coordination means a dispatcher handles that communication on the carrier’s behalf.
Carrier setup
Before a broker can tender a load, they need your carrier packet. This usually includes your operating authority, certificate of insurance, and a W-9. We keep these ready so setup does not delay a good load.
When something goes wrong
Late shippers, rejected freight, and breakdowns happen. We document the situation, communicate with the broker, and request the accessorials you are owed under the rate confirmation.
Equipment this applies to
Broker coordination works across equipment types, with different priorities for each:
- Dry Van dispatch: high competition, high volume.
- Power Only dispatch: trailer interchange coverage.
- Flatbed dispatch: securement and tarps.
- Reefer dispatch: temperature instructions.
Questions about broker coordination
Will brokers still be able to reach me directly?
Yes. You are the carrier of record. We act as your point of contact for routine communication, as agreed with you.
Last updated
Ready to talk through your operation?
Tell us about your truck, your lanes, and your goals. We will follow up to discuss how dispatch support could work for you.