Dispatch service
Dispatch communication
You get clear, consistent updates on load options, confirmed details, and changes, using the communication method that works on the road.
In short
You get clear, consistent updates on load options, confirmed details, and changes, using the communication method that works on the road.
What dispatch communication includes
- Sending load options with the details you need to decide quickly
- Confirming pickup and delivery information once a load is booked
- Alerting you to appointment changes or broker requests
- Agreeing on contact methods and quiet hours
What you decide
- How you prefer to be contacted: call, text, or email
- When you do not want to be disturbed
Why communication is a dispatch service
A dispatcher who finds good freight but sends incomplete details creates risk. Clear communication covers addresses, appointment windows, reference numbers, and special instructions. It prevents missed appointments and disputes.
Safety first
Drivers should not handle phones while driving. We agree on communication habits that respect that, such as sending details before departure and keeping messages short and clear.
Source: FMCSA: Mobile phone restrictions for CMV drivers (opens in a new tab)
Equipment this applies to
Dispatch communication works across equipment types, with different priorities for each:
- Dry Van dispatch: high competition, high volume.
- Reefer dispatch: temperature instructions.
- Power Only dispatch: trailer interchange coverage.
- Box Truck dispatch: size and liftgate.
Questions about dispatch communication
What hours is dispatch support available?
Support hours have not been published yet. They will be confirmed during your consultation.
Last updated
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